Shipping policy

Thank you for shopping with Dhruvscreations! We aim to provide you with a seamless and efficient shipping experience. This Shipping Policy outlines important information regarding our shipping procedures, including processing times, delivery options, and tracking.

1. Processing Time:
- Order Processing: Once your order is received, we will process it within 15 business days. Please note that weekends and holidays are not considered business days.
- Verification: In some cases, additional verification may be required to ensure the security and accuracy of your order. This may result in a slight delay in processing.

2. Shipping Methods and Delivery Options:
- Shipping Carriers: We work with reputable shipping carriers to deliver your orders safely and efficiently. The carrier assigned to your order may vary based on factors such as destination, package weight, and shipping service selected during checkout.
- Delivery Options: During the checkout process, you will have the option to select your preferred shipping service based on the available options for your location. These options may include standard shipping, express shipping, or other delivery services.

3. Shipping Timeframes:
- Estimated Delivery Time: The estimated delivery time depends on various factors, including the shipping method chosen, the destination address, and any unforeseen circumstances. Please refer to the estimated delivery timeframe provided during the checkout process.
- International Shipping: For international orders, additional time may be required for customs clearance and delivery to your destination country. Please note that any customs fees, import duties, or taxes imposed by the destination country are the responsibility of the recipient.

4. Tracking and Order Status:
- Order Tracking: Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can typically track your order on our website or through the designated shipping carrier's website.
- Order Status Updates: We will keep you informed about the status of your order via email notifications. These notifications may include order confirmation, shipment confirmation, and any updates regarding delays or changes to your delivery.

5. Shipping Costs:
- Shipping Fees: Shipping fees are calculated based on factors such as package weight, destination, and selected shipping method. The applicable shipping fees will be displayed during the checkout process before you complete your order.
- Free Shipping: We may offer free shipping promotions for certain orders or order amounts. Please refer to the specific promotion details for eligibility criteria.

6. Shipping Restrictions:
- Address Limitations: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or insufficient address information.
- Restricted Items: Some products may be subject to shipping restrictions based on local laws and regulations. We reserve the right to cancel orders for restricted items or locations that are prohibited by law.

7. Lost or Damaged Packages:
- Lost Packages: In the event that your package is lost during transit, please contact our customer support team. We will work with the shipping carrier to initiate a trace and resolve the issue to the best of our ability.
- Damaged Packages: If your package arrives visibly damaged, please notify the delivery carrier and our customer support team immediately. We may require supporting documentation, such as photographs, to process a claim.

Please note that this Shipping Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.

If you have any questions or need further assistance regarding our shipping procedures, please don't hesitate to contact our customer support team.